Privacy Policy

1. Introduction

Welcome to CREONIX AI ("we," "our," or "us"). We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered content generation platform and services.

By using CREONIX AI, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us:

• Account information: name, email address, password, company name
• Business information: website URLs, business locations, contact details
• Payment information: billing address, payment method details (processed securely through Stripe)
• Profile information: preferences, settings, subscription tier

2.2 Content and Usage Data

• Content you create: articles, social media posts, video scripts, keywords, and topics
• Generated AI outputs and variations
• Platform usage: features accessed, content types generated, generation frequency
• WordPress integration data: connected sites, publishing activity

2.3 Automatically Collected Information

• Device information: browser type, operating system, device identifiers
• Log data: IP address, access times, pages viewed, referring URLs
• Cookies and tracking technologies: session data, preferences, analytics
• Performance metrics: content generation speed, error rates, system stability

3. How We Use Your Information

We use the collected information for the following purposes:

• Service delivery: Provide, operate, and maintain our AI content generation platform
• Content generation: Process your inputs to generate customized content using AI models
• Account management: Create and manage your account, authenticate users, manage subscriptions
• Payment processing: Process transactions and send billing-related communications
• Personalization: Customize your experience based on preferences and usage patterns
• Analytics and improvement: Analyze usage patterns to improve our services and develop new features
• Communications: Send service updates, technical notices, security alerts, and marketing communications
• Customer support: Respond to inquiries and provide technical assistance
• Security: Monitor for and prevent fraud, unauthorized access, and other illegal activities
• Legal compliance: Comply with applicable laws, regulations, and legal processes

4. AI-Generated Content Disclaimer

CREONIX AI uses artificial intelligence and machine learning models to generate content. While we strive for accuracy and quality, AI-generated content may contain errors, inaccuracies, or inappropriate material. You are responsible for reviewing, editing, and verifying all AI-generated content before use or publication. We do not guarantee the accuracy, completeness, or suitability of any AI-generated content for your specific purposes.

Your inputs and generated content may be used to train and improve our AI models, unless you opt out in your account settings.

5. Data Sharing and Third Parties

We do not sell your personal data. We may share your information with:

• Service providers: Cloud hosting (AWS, Google Cloud), payment processing (Stripe), analytics (Google Analytics), email services
• AI service providers: Third-party AI models and APIs used for content generation
• Business transfers: In connection with mergers, acquisitions, or sale of assets
• Legal requirements: When required by law, court order, or legal process
• Protection and safety: To protect our rights, property, safety, or that of our users

All third-party service providers are contractually bound to protect your data and use it only for specified purposes.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods:

• Account data: Retained while your account is active and for 90 days after deletion
• Generated content: Retained while your account is active unless manually deleted
• Payment records: Retained for 7 years for tax and accounting purposes
• Analytics data: Aggregated and anonymized data may be retained indefinitely

7. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: All data is encrypted in transit (TLS/SSL) and at rest (AES-256)
• Access controls: Role-based access restrictions and multi-factor authentication
• Security monitoring: Continuous monitoring for security threats and vulnerabilities
• Regular audits: Periodic security assessments and penetration testing
• Employee training: Security awareness training for all team members

However, no method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (right to be forgotten)
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing of your data for certain purposes
• Restriction: Request limitation of processing in certain circumstances
• Withdraw consent: Withdraw consent for data processing at any time
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@mycreonix.com. We will respond within 30 days.

9. Cookies and Tracking Technologies

We use cookies and similar technologies:

• Essential cookies: Required for platform functionality and security
• Analytics cookies: Help us understand how users interact with our platform
• Preference cookies: Remember your settings and preferences
• Marketing cookies: Track ad effectiveness (with your consent)

You can control cookies through your browser settings. Disabling certain cookies may limit platform functionality.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including standard contractual clauses approved by regulatory authorities, to protect your data during international transfers.

11. Children's Privacy

CREONIX AI is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover we have collected data from a child without parental consent, we will promptly delete it.

12. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising CCPA rights

Note: We do not sell personal information to third parties.

13. GDPR Compliance (EU Users)

For users in the European Union, we comply with the General Data Protection Regulation (GDPR). Our lawful bases for processing include:

• Contract performance: Processing necessary to provide our services
• Consent: Where you have given explicit consent
• Legitimate interests: For analytics, security, and service improvement
• Legal obligations: To comply with applicable laws

You have the right to lodge a complaint with your local data protection authority.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via email or prominent notice on our platform at least 30 days before the changes take effect. Your continued use of our services after changes indicates acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: